Both of these viewpoints are right…and also wrong. Limits are critical, but we'll never make them stick if we don't have good relationships. Holding people accountable for their poor performance is also essential, but have you noticed that some people just don't seem to care that much about consequences when they come from someone they don't respect? Everything rests on relationships. Limits gain their power from them, and so do consequences. So, if we want leadership to have its full power, we're wise to do plenty of the following:
- Focus mostly on strengths rather than weaknesses.
- Smile as often as possible.
- Write notes that tell subordinates your expectations.
- Greet them each day.
- Make sure that they overhear talk about how much their contribution to the organization is appreciated.
- Deliver your leadership with great sincerity.
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